Telekomneukunde (noch)
Nach meinen ganzen Telefon / DSL hin und her die letzten Tage mit Vodafone war ich nun vorgestern bei der Telekom um einen Vertrag abzuschließen. Soweit alles kein Problem, doch ist mir dort das selbe Problem aufgefallen, wie ich es schon bei Vodafone festgestellt habe. Jeder, der sich ein wenig in das Thema Internetanschlüsse eingelesen hat oder selbst schon mal einen bestellt hat, wird wissen, dass die Anbieter teilweise echt lange brauchen, um den Anschluss zu stellen.
Was macht der kluge Kunde? Genau, er bestellt lange vorher. So wie auch ich, ca. 2 Monate vorher, das sollte ja ausreichen, Wunschtermin kann man ja mit angeben. Jedoch wohne ich noch nicht dort, wo der Anschluss mal geschaltet werden soll. Und genau da liegt das Problem. Ich kann bei so einer Bestellung nur eine Adresse angeben, logischerweise die neue Adresse. Aber wie bringe ich der Telekom bei, dass ich dort noch nicht wohne und somit auch keine Post oder Hardware dort annehmen kann. Da wusste sogar der Mann im rosa Shirt keine Antwort. Wir haben nun erstmal meine alte Adresse als Rechnungsadresse angegeben, tja und hoffen!
Aber ich kann mir nicht vorstellen, dass ich der einzige Kunde der Telekom bin, der so klug ist, im Voraus seinen Telefonanschluss zu bestellen. Also falls hier mal ein Verantwortlicher mitliest: das wäre mal ein ernst gemeinter Verbesserungsvorschlag!
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