Vodafone – And the story continues
Vodafone. Mit denen hab ich schon so meine Erlebnisse (nach zu lesen hier, hier und hier). Heute will ich mal von ihrer neusten Aktion berichten.
Um die Ausfallzeit von Telefon und Internet gering zu halten, habe ich beschlossen, den Umzug des Anschlusses frühzeitig zu beantragen. Dazu gibt es im Vodafone Webinterface einen Menüpunkt “Umzug”. Dort wird empfohlen, den Umzug mindestens 6-8 Wochen vorher zu beantragen. Da ich als Wunschtermin den 23. März 2010 angegeben habe, lag ich damit voll im Pensum. Unter anderem muss man auch seine zukünftige Adresse angeben, logisch eigentlich, damit geprüft wird, ob die Leistung überhaupt verfügbar ist. Am Ende erhielt ich eine Email, in der unter anderem drin stand, dass ich noch mal eine Bestätigung per Post bekomme.
Nun bekam ich gestern drei Briefe von Vodafone. Einmal die schriftliche Bestätigung meines Umzugsauftrag und zwei mal (!!) die neuen Zugangsdaten.
Nur gingen die Zugangsdaten einmal nach Grasleben und einmal an die neue Adresse. Glücklicher Weise hat die Postbotin (die meinen Namen ja kennt) den Brief eine Straße weiter bei meinen Eltern eingeworfen.
Ich beauftrage einen Umzugsauftrag im März, da ich jetzt noch nicht da wohne, warum sendet Vodafone dann schon jetzt Briefe da hin?
Ich bin ja echt gespannt, ob der Umzug des Anschlusses problemlos klappt. Ich akzeptiere eine Ausfallzeit von maximal einem Tag.
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Wenn die Linke nicht weiß was die Rechte tut – The Vodafone Story Part 5…
Die Vorgeschichte könnt ihr hier lesen: Teil 4 Teil 3 Teil 2 Teil 1 Der Brief Nachdem mein Umzugsauftrag bereits erfolgreich bestätigt wurde (siehe Teil 4) bekam ich heute einen Brief von Vodafone. Vodafone DSL können wir Ihnen leider nicht zur Verfügu…
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